General terms and conditions for purchase in this online store
1) GENERAL

By executing a binding order, the buyer confirms that he accepts the Business Conditions for the delivery of goods announced by the seller. The relationship between the buyer and the seller is governed by these terms and conditions, which are also binding on both parties.

2) ORDERING GOODS AND SERVICES

We offer you the opportunity to buy directly from your home, where you can shop around the clock. You can order easily and conveniently using the shopping cart, phone, e-mail, or in writing at our address.
The subject of the contract is only the goods specified in the purchase contract - order. Dimensions, weight, performance, capacity and other information provided on our website, in catalogs, brochures and other publications are non-binding and based on manufacturer's data. In case of discrepancies, we will of course contact you.
We undertake to deliver to our customers only goods in perfect condition and in accordance with the specifications or properties common to the type of goods complying with the standards, regulations and ordinances in force in the Czech Republic and properly equipped with Slovak operating instructions, warranty cards and post-warranty lists. service centers, if this is usual for the type of goods.
The condition for fulfilling the validity of our electronic order is the completion of all required data and requirements specified in the order form. The order is also a draft of the purchase contract, where the purchase contract itself is gradually created by the delivery of goods. Formal confirmation of the order by the seller is required to conclude the purchase contract. In individual, especially more demanding cases, the seller reserves the right to enter into a contract by confirming the order, preferably in person or by telephone, and the payment of a financial deposit by the buyer.
Prices, pictures and information in our e-shop are informative and non-binding. In the event that during the time the goods were ordered, there is a significant change in the foreign exchange rate or a change in price or range supplied by the supplier, our company has the right to modify the order in agreement with the buyer or unilaterally withdraw from it with immediate effect. We reserve the same authorization even if the manufacturer stops supplying the ordered product or launches a new version of the product or significantly changes the price of the product. The fee for a low order is 2EUR with VAT up to the value of the order 10EUR with VAT.

3) ORDER CONFIRMATION

The order is accepted within 24 hours, we will send you an order confirmation by e-mail, you will also be informed about the shipment by e-mail. In case of any ambiguity, we will contact you.

4) ORDER CANCELLATION

You can cancel each order within 24 hours by phone or e-mail without giving a reason. Just enter the name, e-mail and description of the ordered goods or services.

5) PACKAGING, POSTAL TRANSPORT

We will send the ordered goods to you by post or courier. Free transport applies to Slovakia when purchasing, resp. the value of the order together, or the accumulation of orders sent at once over 49 CZK with VAT. Up to the value of the order / orders sent at once, the fee (transport, packaging) is 4.98-EUR with VAT. In the case of oversized shipments or shipments with a larger weight, we reserve the right to charge for transport, but after prior written confirmation and informing the customer. It is possible to choose another method of transport according to the specifications of the individual order.

6) PAYMENT TERMS

At the moment, it is possible to pay for goods and services in the following ways:
- in advance to the account
- in cash at the store
- VISA, MASTERCARD payment card at the store
- PayPal payment gateway
- cash on delivery - cash on delivery is charged a fee of 1.99, - EUR with VAT

7) DELIVERY TIME

Delivery time is from 0-30 days, unless otherwise stated. If any goods are not in stock, we will inform you as soon as possible.

8) EXCHANGE OF GOODS

If necessary, we will exchange your unused and undamaged goods for another type that we currently have in stock within 7 working days. All you have to do is send the goods by registered package (not cash on delivery) to our store address. The costs associated with the exchange are borne in full by the buyer. The goods must not be damaged in any way, must not show signs of use, must contain complete packaging (boxes, leaflets, CDs, stickers, cords, etc.) And if the goods are packed in a protective foil, they must not be damaged in any way.

9) WITHDRAWAL FROM THE CONTRACT
(1) The consumer is entitled to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods, services or consignment, whether its last parts according to § 7 par. 1 letter d). Act no. 108/2000 Sb. as amended. Withdrawal of the consumer from the contract, the contract is canceled from the beginning.
(2) The consumer shall return the goods to the seller within 14 days from the date of withdrawal from the contract, regardless of whether the goods have been used or have defects that the consumer did not cause; adequate care must be maintained.
(3) The cheapest common method of delivery of goods in our online store is personal collection at our sample store, therefore any delivery service, whether personal delivery may be charged and in case of withdrawal from the contract according to §8 of Act 102/2014 Coll. as amended, this will not be returned, respectively. will be deducted from the total amount for return on the basis of withdrawal from the contract according to §8 of Act 102/2014 Coll. as amended. The transport of oversized items is contractually and forward negotiated and the seller is not responsible for the delivery of non-standard or excessive goods to sleep to the seller.
(3) The seller is obliged to take back the goods and return to the consumer the price paid for the goods or services or return the deposit to the consumer no later than 15 days from the date of withdrawal from the contract, taking into account the costs incurred to provide the service.

Withdrawal from the contract is governed by Act 102/2014 on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's business premises and on the amendment of certain laws. You can view the full text HERE

You can find a sample form for withdrawal from the contract here.

By placing an order in our online store, the buyer / consumer agrees with the business conditions of the seller and expresses his unequivocal consent.

10) COMPLAINTS AND WARRANTY

We will handle any complaints to your satisfaction by an individual agreement with you and in accordance with applicable law. The buyer is obliged to inspect the goods after receipt to determine any defects and damage. The buyer is obliged to immediately report any defects to our company and also on the spot upon receipt of the goods to the courier or post office. We do not guarantee for defects caused by the carrier, but each package is insured for the amount of min. consignment value.

The statutory period of 24 months applies to all goods, unless otherwise stated. The warranty only covers manufacturing defects.

The warranty does not apply to:

a) defects caused by normal use, wear and tear
b) incorrect use of the product
c) improper storage

Complaint procedure:

1) inform us about the complaint by phone, e-mail or in writing
2) send the goods as a registered package (not cash on delivery) to our address
3) state the reason for the complaint, your address and contacts in the shipment
4) proof of acquisition of the claimed goods in our store (copy)


RSO (online dispute resolution).

Dear customers,

we inform you that you can assert any of your rights and claims against us in an alternative online dispute. The relevant entities for alternative dispute resolution with the seller are the Slovak Trade Inspection Authority or another relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Czech Republic (the list is available at http://www.mhsr.sk)

Online dispute resolution is provided by the European Commission and the Slovak Online Dispute Resolution Contact Point (RSO). Likewise, our claims against you can be made through a European platform.

You can make a complaint through the Online Dispute Resolution (RSO) platform at http://ec.europa.eu/consumers/odr/index_en.htm

Using ADR saves money and time because your complaint will be processed within 90 days and without significant financial costs.

In case of any problems, contact us at (muzikus@muzikus.sk).

11) COMPLAINTS PROCEDURE - Civil Code
Liability for defects in the sold item
§ 619
(1) The seller is responsible for defects that the sold item has when taken over by the buyer. In the things used
is not responsible for defects caused by their use or wear. For items sold at a lower price
is not responsible for a defect for which a lower price was agreed.
(2) If the goods are not perishable or used, the seller is liable for defects that are
occur after receipt of the item during the warranty period (warranty).
§ 620
(1) The warranty period is 24 months. If it is on the item being sold, its packaging or the instructions attached to it
the period of use is indicated, the warranty period does not expire before the expiry of this period.

(2) If it is a used item, the buyer and the seller may agree on a shorter warranty period, but not
less than 12 months.
(3) Special regulations shall stipulate for things which are intended to be used for a longer period
warranty period longer than 24 months. The warranty period exceeding 24 months may apply to only some
parts of things.
(4) At the request of the buyer, the seller is obliged to provide a written guarantee 

charged and in case of withdrawal from the contract according to §8 of Act 102/2014 Coll. as amended, this will not be returned, respectively. will be deducted from the total amount for return on the basis of withdrawal from the contract according to §8 of Act 102/2014 Coll. as amended. The transport of oversized items is contractually and forward negotiated and the seller is not responsible for the delivery of non-standard or excessive goods to sleep to the seller.
(3) The seller is obliged to take back the goods and return to the consumer the price paid for the goods or services or return the deposit to the consumer no later than 15 days from the date of withdrawal from the contract, taking into account the costs incurred to provide the service.

Withdrawal from the contract is governed by Act 102/2014 on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's business premises and on the amendment of certain laws. You can view the full text HERE

You can find a sample form for withdrawal from the contract here.

By placing an order in our online store, the buyer / consumer agrees with the business conditions of the seller and expresses his unequivocal consent.

10) COMPLAINTS AND WARRANTY

We will handle any complaints to your satisfaction by an individual agreement with you and in accordance with applicable law. The buyer is obliged to inspect the goods after receipt to determine any defects and damage. The buyer is obliged to immediately report any defects to our company and also on the spot upon receipt of the goods to the courier or post office. We do not guarantee for defects caused by the carrier, but each package is insured for the amount of min. consignment value.

The statutory period of 24 months applies to all goods, unless otherwise stated. The warranty only covers manufacturing defects.

The warranty does not apply to:

a) defects caused by normal use, wear and tear
b) incorrect use of the product
c) improper storage

Complaint procedure:

1) inform us about the complaint by phone, e-mail or in writing
2) send the goods as a registered package (not cash on delivery) to our address
3) state the reason for the complaint, your address and contacts in the shipment
4) proof of acquisition of the claimed goods in our store (copy)


RSO (online dispute resolution).

Dear customers,

we inform you that you can assert any of your rights and claims against us in an alternative online dispute. The relevant entities for alternative dispute resolution with the seller are the Slovak Trade Inspection Authority or another relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Czech Republic (the list is available at http://www.mhsr.sk)

Online dispute resolution is provided by the European Commission and the Slovak Online Dispute Resolution Contact Point (RSO). Likewise, our claims against you can be made through a European platform.

You can make a complaint through the Online Dispute Resolution (RSO) platform at http://ec.europa.eu/consumers/odr/index_en.htm

Using ADR saves money and time because your complaint will be processed within 90 days and without significant financial costs.

In case of any problems, contact us at (muzikus@muzikus.sk).

11) COMPLAINTS PROCEDURE - Civil Code
Liability for defects in the sold item
§ 619
(1) The seller is responsible for defects that the sold item has when taken over by the buyer. In the things used
is not responsible for defects caused by their use or wear. For items sold at a lower price
is not responsible for a defect for which a lower price was agreed.
(2) If the goods are not perishable or used, the seller is liable for defects that are
occur after receipt of the item during the warranty period (warranty).
§ 620
(1) The warranty period is 24 months. If it is on the item being sold, its packaging or the instructions attached to it
the period of use is indicated, the warranty period does not expire before the expiry of this period.

(2) If it is a used item, the buyer and the seller may agree on a shorter warranty period, but not
less than 12 months.
(3) Special regulations shall stipulate for things which are intended to be used for a longer period
warranty period longer than 24 months. The warranty period exceeding 24 months may apply to only some
parts of things.
(4) At the request of the buyer, the seller is obliged to provide a written guarantee (warranty certificate). If so
the nature of the thing allows, it is sufficient to issue a proof of purchase instead of a guarantee certificate.
(5) The seller may provide a statement in the guarantee certificate issued to the buyer in the advertisement
guarantee exceeding the scope of the guarantee stipulated in this Act. The seller will specify the conditions in the warranty card
and the scope of this warranty.
§ 621
Warranty periods start to run from the receipt of the item by the buyer. If the purchased item is to be put into operation by another
entrepreneur than the seller, the warranty period begins to run from the date of commissioning of the item, if
the buyer ordered commissioning no later than three weeks after receipt of the item and properly and on time
provided the necessary cooperation to perform the service.
§ 622
(1) With regard to a defect that can be remedied, k hasthe right to be free, timely and proper

removed. The seller is obliged to eliminate the defect without undue delay.
(2) The buyer may, instead of eliminating the defect, request an exchange of the item, or the defect concerns only the part
parts, replacement of the part, unless the seller incurs disproportionate costs with respect to the price of the goods or
the severity of the defect.
(3) The seller may always replace the defective item with a perfect one instead of eliminating the defect, if so
does not cause serious inconvenience to the buyer.
§ 623
(1) As regards a defect which cannot be remedied and which prevents it from being properly used as a thing
without defects, the buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights belong
to the buyer, if the defects are remediable, but if the buyer can not for the recurrence of the defect after
repair or use the item properly for a larger number of defects.
(2) In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.
§ 624
If an item sold at a lower price or an item used is a defect for which the seller is responsible, it has
the buyer instead of the right to exchange the right to a reasonable discount.
§ 625
Defect liability rights apply to the seller from whom the item was purchased. However, if it is
in the guarantee certificate, another entrepreneur intended for repair is listed, who is in the places of the seller or in the places for
buyer, the buyer will exercise the right to repair at the entrepreneur designated to perform warranty repairs.
The entrepreneur designated for repair is obliged to carry out the repair within the period agreed upon at the sale of vecimedzi
seller and buyer.
§ 626
(1) The rights from the liability for defects of the thing for which the warranty period applies shall expire
during the warranty period.
(2) Rights from liability for defects to items that deteriorate quickly must be exercised no later than the day
following the purchase; otherwise the rights expire.
(3) In the case of a used item, the rights from liability for defects shall lapse if it has not been exercised within 24 months
from the date of receipt of the used item by the buyer or until the time agreed between the seller and the buyer in accordance with
§ 620 par. 2.
§ 627
(1) The period from the exercise of the right from liability for defects to the time when the buyer was after the repair
obliged to take over the item does not count towards the warranty period. The seller is obliged to issue a confirmation to the buyer
on when he exercised the right, as well as on the implementation of the correction and its duration.
(2) If an exchange takes place, the warranty period starts again from the receipt of the new item. The same goes if it happens
to replace the part for which the warranty has been provided.

We will handle your complaint as quickly as possible, but no later than within 30 days of its occurrence, ie from the date of receipt of the goods by our company. In case of longer complaints, we will keep you informed about the status of the complaint.


CONTACT DETAILS:

SHOWROOM - STORE - correspondence address and place for sending complaints:
MUZIKUS - musical instruments and music, sound and lighting technology
For barracks 1,
83103 Bratislava

GSM: + 421-905-88-11-22 (working days 11: 00-18: 00);
Phone: + 421- 2-3216-8501
Email: muzikus@muzikus.sk
www.muzikus.sk

Address - Billing Address:
MUZIKUS s.r.o.
Kopčianska 21,
85101 Bratislava,
SLOVAKIA

ID: 36658502;
Steuernummer: 2022223368;
VAT number: SK2022223368

Company registered in the Commercial Register of the District Court Bratislava I on 28.07.2006, section Sro, file number 41670 / B. Supervisory body: Inspektorat SOI with its registered office in Bratislava for the Ústí nad Labem Region, Prievozská 32, Bratislava